Contact Us

We'd love to hear from you.

Whether you're exploring the platform, need help, want to partner with us, or are a journalist covering sustainable commerce - the our team is ready to respond within hours, not days.

Send a Message Find Our Offices →
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Sales & Platform

Start a free trial, request a demo, or get pricing for your specific use case.

sales@syne.com
⚡ Responds within 4 hours
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Customer Support

Get help with your account, platform questions, or technical issues. Available 24/7.

support@syne.com
⚡ Responds within 2 hours
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Partnerships

Finance institutions, certification bodies, technology partners, and resellers.

partners@syne.com
📅 Responds within 1 business day
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Press & Media

Media enquiries, interview requests, speaker opportunities, press kits, and brand assets.

press@syne.com
📅 Responds within 24 hours

Send us a message

Tell us what you need and we'll route your message to the right team. We respond to every message - no bots, no auto-close tickets.

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Sydney, AustraliaHeadquarters
SYNE Australia Pty Limited
Sydney, New South Wales
Australia 2154
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Kochi, IndiaTechnology Centre
SYNE India Private Limited.
Keepadas, Ernakulam
Kerala, India - 686673

Support & Response Times

Sales & Platform
Within 4 hrsBusiness hrs
Customer Support
Within 2 hrs24 / 7
Enterprise SLA
Within 1 hr24 / 7
Partnerships
Within 1 day
Press & Media
Within 24 hrs
Contact by Department

The right team, for the right question.

Every department at SYNE One has a dedicated inbox - so your message goes straight to the people who can actually help, with the context they need.

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Sales & Pricing

New to SYNE One? Questions about pricing, plan features, or wanting a personalised walkthrough of the platform for your specific industry.

sales@syne.com →
⚡ Within 4 hours
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Enterprise Sales

Multi-entity deployments, ERP integrations, custom procurement workflows, and CSRD compliance for organisations with 200+ people.

enterprise@syne.com →
⚡ Within 4 hours · NDA available
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Customer Support

Help with your account, platform features, integrations, or anything not working as expected. Available 24/7 for all paying customers.

support@syne.com →
⚡ Within 2 hours · 24/7
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Non-Profit Programme

Apply for our 50% non-profit discount, verify your organisation's eligibility, or get help with the grant management setup process.

mail@syne.org →
📅 5 business day verification
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Partnerships & Finance

DFI partnerships, bank integrations, certification body collaborations, reseller enquiries, and technology ecosystem partnerships.

partners@syne.com →
📅 Within 1 business day
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Press & Media

Interview requests, expert commentary on sustainable commerce, press kit downloads, and access to our research and platform data.

press@syne.com →
📅 Within 24 hours
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Careers

Open roles, recruitment enquiries, internship programmes, and questions about life at SYNE One across our Sydney, London, Kochi and Bangalore offices.

talent@syne.com →
📅 Within 2 business days
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Security & Compliance

Responsible disclosure of security vulnerabilities, data protection enquiries, DPA requests, and compliance documentation for enterprise audits.

syne@syne.com →
🔒 PGP key available on request
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Legal & Privacy

Data subject access requests, GDPR enquiries, contract and terms questions, and all other legal correspondence for SYNE One Ltd.

legal@syne.com →
📅 Within 3 business days
Our Offices

Built here. Available everywhere.

SYNE One has offices across three continents and serves customers in 85+ countries. Every office is staffed with people who understand the local business and regulatory context.

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Sydney, Australia HQ
Sydney, New South Wales
Australia 2154
10+ team members - Product, Engineering, Finance, Executive Leadership
Product & Management Finance Executive
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London EMEA Hub
Level 12, One-North Connexis
London 138628
10+ team members - EMEA Sales, Customer Success, Marketplace
Sales & CX Marketplace EMEA Operations
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Kochi and Bangalore Asia Hub
Keepadas, Velloorkunnam, Muvattupuzha, Ernakulam District
Kerala 686673, India
20+ team members - MSME Growth, DFI Partnerships, Asia Supplier Network
MSME Growth Supplier Network Product Engineering
Common Questions

Before you reach out, check here first.

Sales and platform enquiries typically get a response within 4 hours during business hours (Mon-Fri, 8am-7pm GMT). Customer support is 24/7 with a 2-hour response target. Enterprise customers have a 1-hour SLA with named support contacts. Every message is read and replied to by a real person.
Absolutely. You can start a free 30-day trial directly at syneone.com with no credit card, or request a personalised demo where one of our Solutions team walks you through the platform using your industry context and use case. Enterprise demos can be configured with your entity structure. Both options are free with no obligation.
Log into your SYNE One account and use the in-platform Help button for the fastest support - it includes live chat, guided troubleshooting, and ticket submission. You can also email support@syne.com or, if you're an Enterprise customer, reach your named Customer Success Manager directly via your dedicated support channel.
After you submit your Enterprise Demo request, a Solutions Architect contacts you within 48 hours to schedule a discovery call. We then configure a demo environment using your entity structure, existing tools, and use cases - so you're seeing a demo that reflects your actual business, not a generic sandbox. The full process takes 3-5 business days from first contact to demo.
Email press@syne.com for access to our press kit, which includes aggregated platform data, research reports, executive bios, and brand assets. We're happy to provide expert commentary on sustainable procurement, CSRD, ESG trade finance, and global supply chain topics. All statistics cited should include the attribution "SYNE One Platform Data, [year]."
We take security very seriously. If you've found a vulnerability in the SYNE One platform, please email security@syne.com with a detailed description. We operate a responsible disclosure programme and will acknowledge your report within 24 hours. We ask that you give us 90 days to resolve the issue before public disclosure. PGP key available on request.
Not sure where to start?

Just start the free trial.
We'll take it from there.

The fastest way to understand SYNE One is to use it. Start your free 30-day trial - no setup fees, full platform access. Our onboarding team will reach out within 24 hours to make sure you're getting the most out of it.

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30-day free trial No credit card required Onboarding support included Cancel anytime